A customer using your AI chatbot complains that it generates offensive responses during a support call How do you address it

Question

Can you tell me if  A customer using your AI chatbot complains that it generates offensive responses during a support call. How do you address it?

Answer 1

To prevent offensive chatbot responses in support calls by implementing real-time content moderation, toxicity filtering, reinforcement learning with human feedback (RLHF), and fine-tuning on safe, customer-friendly datasets.

Here is the code snippet you can refer to:

​In the above code we are using the following key points:

• Real-Time Toxicity Detection: Uses Detoxify to filter offensive content.
• Threshold-Based Moderation: Blocks responses exceeding a toxicity score of 0.3.
• Context-Aware Prompting: Ensures polite and professional chatbot responses.
• Failsafe for High-Risk Responses: Provides a neutral fallback if a response is unsafe.
• Integration with GPT-4 for Intelligent Replies: Enhances conversational quality while ensuring safety.

Hence, preventing offensive chatbot responses in customer support requires robust content moderation, toxicity filtering, and reinforcement learning to maintain professionalism and ensure a positive user experience.